Shipping Policy

Thank you for shopping at SAMRIDHI HUB

This shipping policy applies to all clothing and traditional Indian apparel available in our store, including sarees, dhotis, kurtas, and other garments.

Shipment Processing Time

All orders are processed within 2–3 business days of receipt, or within the lead time specifically mentioned for the product on our website. Orders are not processed or shipped on Sundays or public holidays.

During periods of high order volume, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping is FREE on all items.

Orders above US$50 will be shipped via FedEx™, UPS™, or DHL™. Shipping may also be arranged through any other carrier upon request by the buyer. Orders below US$50 may also be shipped via FedEx™/DHL™ at our sole discretion.

If an order valued below US$50 is not shipped by FedEx™/DHL™, it will be sent by Registered International Air Mail. Delivery for such shipments typically takes 10–20 business days and may have limited tracking capability.

For deliveries to the US, Europe, and Australia, the normal delivery period is 3–5 business days from the date of shipment. However, we do not guarantee delivery timelines, as delays may occasionally occur due to customs clearance, flight delays, or other circumstances beyond our control.

Shipment to P.O. Boxes or APO/FPO Addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number. The tracking number will be active within 24 hours of shipment.

Customs Clearance

Your order will be delivered to your doorstep by the carrier after all customs formalities have been completed. The carrier is responsible for clearing the shipment through customs.

Customs, Duties & Taxes

SAMRIDHI HUB is not responsible for any customs fees or taxes applied to your order. All fees imposed during or after shipping — including tariffs, taxes, and other costs — are the customer's responsibility.

Items listed on our website are largely exempt from customs duties and taxes within the USA. Expected VAT in mainland Europe will be displayed in your shopping cart at checkout.

Damages

We are fully committed to the safe and timely delivery of your order. If your items arrive damaged, please contact us immediately with your order details. Please save all packaging materials and damaged goods for inspection by the insurance company.

Incorrect Shipping Addresses & Refused Delivery

We make every effort to validate the shipping address provided at checkout. If we are unable to validate your address, we will attempt to contact you for an updated address. If we cannot reach you, the order will be cancelled and refunded.

SAMRIDHI HUB will not be held responsible if a customer provides an incorrect shipping address and we are unable to recover the package.

Missing or Stolen Shipments

If your order has been marked as delivered by the carrier but you have not received it, please contact us as soon as possible:

We will file a claim with the shipping carrier and, if necessary, involve local law enforcement. We will replace or refund your order once the investigation is complete. Please allow up to 21 days for the investigation to conclude.